Top Business Podcast • over 4 million downloads • 900+ episodes

The Strategy Hour Podcast

with abagail pumphrey

Recognized by INC and Forbes as one of the best podcasts for entrepreneurs, join our twice-weekly show as we share business strategies, interviews, and actionable advice for building an online business your way.

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Our Episodes

Podcast, Leadership Guest User Podcast, Leadership Guest User

October 2020 Profit Report: One UX Tweak We Made that Increased Our Membership by 15%

Today on the show, Emylee and Abagail walk listeners through their October profit report and, as per usual, it is nothing short of wild! Before October kicked off, Abagail and Jared suddenly needed a bigger space and ended up purchasing a new home without even planning to. What’s more is it is a fixer-upper that needs quite a bit of work, and we don’t need to tell you what a time-suck buying and renovating can be. At the same time, Emylee was away for a week on a much-needed break, and things got crazy and chaotic very quickly, but they managed to pull it together and still make a great profit in the end.

Amidst it all, they planned for a big launch in November and ran their first sale on the Creative Template Shop’s annual membership, all of which they discuss in this episode. They also had to establish whether a monthly or annual membership would be more profitable in the long term, so they did an experiment to see whether they could switch over to just an annual membership but realized that the slower conversion rate was not going to cut it just yet. Tuning in, listeners will find out how they managed to increase their memberships while reducing the one-off purchases in the Shop, and where all the other revenue came from in October. Of course, they also share the details on what they had to spend to keep things moving along smoothly and treat themselves appropriately. Be sure to tune in for all of it, and more!

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How to Reorganize Roles and Responsibilities in Your Team to Prep for Hiring

In today’s episode, we are going to talk a bit about reorganization and what it looks like to really get clear on the roles and responsibilities of your team members inside your business. We will talk about how you might do this as a way to clean up and get your head straight before you go through a hiring process.

We have probably made every mistake in the book when it comes to hiring and have learned a lot over the last few years as we have expanded our team. We have come from every end of the spectrum when it comes to hiring a team – having a big team, a small team, no team, contractors, and everything in between!

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Leadership Development and Creating a Sense of Ownership with Alyssa Bloom

Today's guest, Alyssa Bloom, has spent the last 10 years working for one of the biggest companies in the world, being a manager for virtual teams. She manages over 120 people and has an incredible background in management and people leadership. In this episode, we are talking about creating a sense of ownership in your community and culture in your business. We have always been open about our struggles as leaders of our internal teams. We have had challenges with motivation, delegation, and just making sure that our staff is happy and that they like what they are doing.

It has been something we have wanted to get better at ever since we hired our first VA. So, having someone we love and respect so much help us get organized and in shape was crucial, and we are sharing that process with you today, along with how you can replicate it. There are so many good takeaways that Alyssa shares. We hear how to get more organized, make good hires, and most importantly, how to create a sense of ownership within your team and have your staff be as happy as they can be.

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September 2020 Profit: Five Years in Biz Reflection; Our Thoughts on FB Ad Costs and Botox

We’re excited to talk about business in September and the fact we’ve been in business for five whole years! Honestly, it now feels like we were babies when we started this whole thing because looking back at old blog posts and videos we created in the early days – you can tell that a lot has changed. We have really aged – but we think in the way that fine wine does. Abagail used to have a perfectly smooth forehead when she got botox to alleviate her migraines, but now she embraces her age and is happy to have a few extra lines. It comes with the territory! Emylee, on the other hand, loves her potions and creams and whatever it takes to bring out her youthful side.

But in this episode, we talk about how our business has aged (along with us) and how we have found our groove, shifting from a do-er to a be-er mentality and enjoying much more calm than chaos. We share what we got up to in September, focusing on the live launch we did for Strategy Academy and how we have adjusted our approach to ads for the better. Tuning in, you will also hear us talk about the appropriate amount of planning, the strategy we implemented to make the next few months easy, and all our profit and expense numbers for September.

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Building Company Culture and Wowing Clients with Your Customer Service with Jake & Becca Berg of Dubsado 

Prepare yourselves for one of the best episodes! Why? Because we are interviewing two of our favorite people, Jake and Becca Berg, the founders of Dubsado. Not only have they done amazing things for us in our business but they have helped many other service-based babes get a grip on things. We have loved watching them continue to grow over the last five years and admire them for building a software service while also leading one of the best customer service teams out there, making a huge impact on small business owners. They are now five years in and have expanded to 45 employees!

In today’s episode, we are touching on some of those unique aspects that make Dubsado tick and pick their brains about what they are doing that we can all apply to our businesses. Jake and Becca share the lessons they have learned as a SaaS company, how their business has evolved and changed in 2020, and how they have kept customer service a priority throughout. Be sure to tune in for a super fun interview!

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Podcast, Leadership Guest User Podcast, Leadership Guest User

Reduce Risk and Cover Your Legal Shizz with Braden Drake

Most of us can use a little help with the tax and accounting side of our businesses and we have just the person to talk us through the important parts of this process! Back on the show is our friend Braden Drake, who runs Braden Drake Law, where he works with a handful of one on one clients to sort out their tax and legal issues. His mission is to help as many people get as much of their business on the right track and running smoothly! He believes strongly in treating yourself like the CEO you need to be and in this episode, he covers exactly what this looks like. Spoiler alert! Braden has just finished writing a book that is about to be published! It is called Unf*ck Your Biz and details the service that Braden provides for his clients.

Braden does an amazing job of unpacking the framework of the book for us and shares the initial steps in tackling the biggest and most common mistakes he comes across. He talks about the 'oh shit cycle' that business owners get into with their taxes, how to know you are in this, and how to go about getting out! Braden shares many of our biz philosophies, striving to help you become profitable, paying yourself, and paying your taxes. We know tax can sound a bit boring but Braden is amazing at making it fun and lighthearted, so make sure to stay tuned as we get into some strategy!

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Podcast, Leadership Guest User Podcast, Leadership Guest User

August 2020 Profit Report: We ALREADY Hit Our 2020 Revenue Goal

Can you believe it’s already time for another profit report? Literally, before we hopped on to record this show we were like what happened last month, what month was even last month? We couldn’t have told you! There has been a lot going on, and it’s not so much business – it’s like, life is crazy right now and we are keeping it together but hanging on by a thread. It’s a lot!

But August went so well despite what typically happens, which is sometimes a hot mess. And we definitely want to get into all the data around that, but one thing we did, as most of you would have, was throw out our 2020 plan. We didn’t even have one and just have been taking every month at a time. We expected we would have a dip in August, and then when we got on here, we were like, ‘Oh my gosh.’

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Podcast, Leadership Guest User Podcast, Leadership Guest User

Why Now is the Best Time to Start a Business with Rachel L. Proctor

Today on the show we have Rachel Proctor, an author, speaker, and second-generation entrepreneur who helps people turn ideas into successful online businesses. She is a self-proclaimed market research junkie, she’s hit seven figures, and she knows what she’s doing, having built a versatile and trusted learning resource hub for aspiring and successful business owners. In this episode, we get into Rachel’s belief and strategy that there is no better time to start a business than right now, even in a crazy 2020, even with less time – now is still the opportune moment! She explains why she believes that and dishes out tangible steps to figure out what to offer, how to find out what you’re good at, how to find people to pay you, perfect your process, grow, and everything in between. So, for those of you who had an idea and dropped it once the pandemic hit or are just ready to take the leap but don’t know where to start, tune in to learn more!

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Podcast, Leadership Guest User Podcast, Leadership Guest User

July 2020 Profit Report: Up 40% in Revenue, Down $100k in Expenses

Let’s get into our July 2020 profit report! This year has just been super satisfying. Around fall last year we had decided and declared out loud to you that we were on this mission to get to 30% recurring profit each month, and at the time it felt like climbing a mountain. We were just really struggling and had spent all this time and money trying to figure out who makes up our team, what our products are, and how we are selling them, but something about this year just really clicked for us!

We started sharing our profit reports last fall with this goal to hold ourselves accountable. We know you guys like to hear behind the scenes. We also restructured how we did our profit reports. We don’t do it like how a lot of others do it where we don’t share our actual numbers – not that we don’t want to, but we honestly think they are distracting and put you in a space of ‘comparisonitis’, and no-one needs to suffer from that. So we wanted to showcase more of the percentages, breakdowns of our expenses, our profits, and just big picture decisions that we make every month in order to reach our goals.

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Podcast, Leadership Guest User Podcast, Leadership Guest User

June 2020 Profit Report: Investing During a Growth Season

At the end of the day, the dollars are not what matter. We want you to see profit – more income in your business. Revenue is fancy. Revenue feels sexy. Revenue does not give you the lifestyle you want though. If you’re not keeping any of that revenue, then it is irrelevant. So we want to help you keep more revenue, that is make more profit so you can increase how much you’re getting paid and also just save for crazy times! So today, we are excited to talk about our June 2020 profit report.

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Instilling and Creating Company Culture with Jamie King of Flex & Flow

Today on the podcast we have Jamie King, the owner of Flex & Flow PDX (originally Fit Approach) joining us! Together with her cousin/business partner, she has built a successful online fitness community, but that’s not what we are talking about today. Nope, we discuss company culture, how to establish it based on who you are as a human being, integrating it into your business, and how you can maintain it even when you have a virtual team.

We also talk about the evolution of our company culture and what our business values are. We have often alluded to company culture in our conversations, but since it is something that seems abstract and isn’t necessarily featured on the everyday to-do-list, we tend to easily forget about it. For a long time, we let our company culture be what it was and watched the evolution of it over the years, but now we are trying to give it more direction. We aim to cultivate a relaxed, easy-going culture that promotes independence and functions on a trust basis. But company culture does not happen overnight either; it develops when you show up consistently over time. At the same time, company culture is in everything you do: every social media post, every graphic, every email you send out—so be mindful about it. We had such a great conversation with Jamie today, so be sure to listen in!

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Podcast, Leadership Guest User Podcast, Leadership Guest User

May 2020 Profit Report: Realign for Results and 2.87x Profits

Hey, friends! Today we are super excited to bring you another Boss Project profit report. As you may know, we love sharing all of the behind-the-scenes data about what worked, what didn’t work, and how everything got split up within May of this year. In this episode, you’ll get a little peek behind the curtain of our business, comparing last year to this year, and asking the hard questions for you to consider in your own business.

Before we dive in, we want to know: are you joining our podcast party? Because if you haven’t yet, now is the time! It is super easy to be a part of it. All you have to do is make sure that you are subscribed to the podcast, take a screenshot of the show, and share it over on your social media to be entered to win our monthly contest. Plus, make sure to leave a rating and review! As part of the perks of winning, you get to choose your prize: either a free copy of Trello for Business or one month free to the Creative Template Shop.

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Podcast, Leadership Guest User Podcast, Leadership Guest User

Making Less to Make More $$

We have this theory that you can make less revenue and walk away with more money in your pocket if you do a few very strategic things. Like many of you, we came to a point in our business where we were ready to see big growth—and we don’t mean make a little bit more money, but exponentially more! Who doesn’t want that, right? And we managed to do that. In the first six months, we made $100,000, doubled it four months later, and we went on to have a multiple six-figure business in our second year, and over $500,000 the year after that. We just kept going after bigger dreams and pursuing more.

But we believe there are some things you can do to help you along, and it doesn’t include focusing on that top-line number—which you can shoot yourself in the foot with. We know people who look like they are super successful online, but when you dig a little deeper, you would discover that they set themselves up in such a way they get to keep very little of the money they make. We were headed in this same direction. In this episode, we talk about this learning curve we experienced in 2018 and 2019 during which we thought we needed to do XYZ when we didn’t! Besides, what’s the point of reaching your big goals when you are not personally making any more money? Stay tuned to find out.

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How to Have Amazing Customer Service and Implement Product Feedback Loops with Ward Sandler of Memberspace

Today we are super excited to welcome Ward Sandler to the show! Ward is the co-founder and CEO of Memberspace, where he and his team help entrepreneurs and organizations turn any part of their site into a members only area. They make it so easy, anyone can do it! Our topic for today's conversation, however, is customer service and feedback loops and we were over the moon when Ward pitched this idea to us and we cannot wait to share it all with you. We get into all the helpful and authentic ways you can keep in contact with your clients and customers, and Ward talks about the ways he does this every day, all week long!

This kind of proximity to an audience is what has helped Memberspace grow and grow in such an exciting way. They have raving fans and Ward explains what has contributed to this. Spoiler alert, its the feedback loops and great service! These lessons can be applied to whatever kind of business you run, whether it is for services, courses or products, you do not have to be a software company for these strategies to be implementable. We really recommend that you check out Memberspace and give it a shot if you have been considering something like this. Without further ado, let's get into some strategy!

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Redefining Your Expectations for Your Work-At-Home Life with Kat Harris of The Refined Woman

Today on the Strategy Hour podcast we have Kat Harris joining us. She is a Brooklyn-based online educator, digital content creator, co-founder of The Refined Woman, and the host of The Refined Collective podcast. Kat is also a photographer who has spent the last decade working from home—so she can teach us a thing or two about getting working from home right! After so many years of experience, she had tons of advice and shares her strategies for organizing your schedule to serve you. Because, for Kat, your time and energy matters and you should be spending it exactly like you want to while still getting the job done.

She talks about how she has adjusted her schedule, mindset, and expectations during the crisis to strike the balance between growing and giving yourself a lot of grace. This episode is full of practical advice everyone can implement on some level, according to your reality and set of priorities. Let’s jump in!

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meet your host

I don’t believe there’s one right way to build a business.

I’m your host, Abagail Pumphrey. And I’m dedicated to supporting online businesses.

I’m here to help you build business your way: one that supports not only the life you have but the life you want. I’m on a personal mission to help you become financially free.

I’m talking about all the lessons learned as I turned a layoff into a 7-figure online business. I’m here to help you prioritize your life every step of the way, whether you’re creating your first digital product, growing an email list, or scaling an already profitable business.

I want to hear your hot takes, your biggest takeaways, or the genius ideas that pop in your head as you’re listening to the show.

My DMs are always open on Instagram, so head over and introduce yourself so I can get to know you!

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