Last time we shared a lot about our personal journey and the mishaps we had. Everybody makes mistakes, but we hope to learn as we go. So today we’re talking about the things that you might be getting wrong in trying to scale your service based business. Regardless of where you are in the process, these mistakes can be made at any and every level. So the episode today is going to involve a conversation that no one else is talking about. You might have incorporated some of the most popular strategies with the hope of landing more clients but have discovered that they are ineffective.

Trust us when we say we’ve tried and tested every trick in the book! Sometimes the problem is that we are aligning the wrong goal with the strategy. Other times, we try something just because everyone else is doing it and it seems to be appropriate for the service we offer. We are bombarded with information about how we should run our businesses, and sometimes this just clouds our judgment and overcomplicates everything. Get ready to find out how to fix these bugs with some practical examples from our own experience, so be sure to tune in for this episode!

Welcome back to the show everyone, today we are giving you the scoop on the lessons we have learned from our failed businesses from the past and talking about how much you should lean into your dreams. We start businesses for a number of reasons, maybe you were laid off, want your own identity back, can't find another job, hate your current job, whatever it is, it is valid! So when we start something we usually tell ourselves a story of why we are starting it, we might want to be our own boss, make more money or any other of a plethora of reasons. The problem is that our strategies often do not match this initial motivations and we can find ourselves in our 'dream job', but also in a nightmare arrangement!

In our experience, this is the number one cause of burnout and panic attacks. If you do not allow yourself the space and grace to live the life you wanted when you set out on this journey, you might find yourself hating your biz more than any other thing you have done. Why would you want that? Some of us make big sacrifices in the beginning, telling ourselves that we will get to where we need to be one day and that this discomfort is only temporary. This usually lasts a long time and the hole only gets deeper, so do not dig yourself into it in the beginning! Why not guarantee your business and lifestyle of your dreams from the start? Take control and make the life you want, you do not need anyone's permission for that!

Our guest today, Emily Benson, is an expert in everything retail, working for companies like Abercrombie & Fitch and Club Monaco. For those who aren’t aware, 80% of boutique owners go out of business within their first two years – most often because of a lack of education. Emily’s boutique training academy is here to help lower that percentage, offering both beginner and advance coaching to people who want to grow their boutiques. But it’s not only super helpful to product-based businesses; her advice is applicable to service-based babes too, because business is business, right?

On this episode we’re talking inventory, margins, increasing profits and generally making smart business decisions based on the results you are currently getting in your business. So whether you’re selling t-shirts or courses, it’s all about paying attention to your data, customers and trends and we are going to dish out detailed strategies for exponential business growth. So buckle up, take some notes and get ready to learn a whole bunch from the boutique master herself!

Ready for our drop-the-mic statement? Service-based peeps listen up: You already know your next client, and guess where she is not? Online. In this episode we are sharing with you the secret double whammy referral engine that service-based owners can use right now, today, to get booked out within thirty days. This exact method can be used to get a constant stream of referrals who pay quickly and who are a dream to serve.

Today we are unwrapping the secrets of a super effective referral engine for service-based businesses and we’re coming at it from two, no three, different angles, starting with that first important connection and going onto how existing clients can be leveraged to gain even more quality leads. But before you think you’ve heard it all before, we are not giving you the same old tips and tricks, we’re dishing out hot off the press information, things that very few people have heard of. If you have ever worried about where your next client is going to come from, grab a notebook and a yummy cup of something, because this episode is going to knock your socks off!

Today on the show we are joined by the wonderful and inspiring Kathleen Cutler! Kathleen has worked behind the scenes on multiple million dollar online stores with her main area of focus being jewelers. She has coached over a hundred different jewelers to help them achieve their business goals and get their products selling online, but Kathleen’s expertise extends so much further than just jewelry! She wants to help everyone selling products or even services online extend the experience of the customer and drive sales through the type connections that you would usually associate with a physical retail space.

Along with all her incredible business skills, Kathleen is also an awesome speaker who will be joining us at our upcoming Product Powerhouse Summit! Make sure to go get your free ticket immediately! She will be one of many great speakers talking about the world of online product sales and marketing and getting your store busy and making that money! So without further ado, let’s get into today’s strategy.

Today we are taking you through everything that we have messed up on! Products, launches, events, campaigns, everything! We have made a checklist of all the things we kind of wished we had done differently over the last few years, but at the same time we do need to say for the most part we think the mistakes were necessary and don’t believe in wanting to travel back in time to fix past problems. We all make choices as best we can at the time, so hypotheticals do not really exist in real, present tense life.

All that to say, we do not really regret any of these decisions but want to play this game where we can look back at things and see where we might have gone wrong. Also, it is important to remember our experiences are not yours. Things that did not work for us, might be amazing for you and your business. We are not making blanket statements about all businesses, because most things work for somebody at some point in time. Most mistakes are more about wrong time and wrong personnel than anything else. So without further ado, let’s get into our flops!

Hello again, you guys! Guess what? It’s time for another summit! In November 2018 we launched our very first summit and it was amazing. We started thinking about how we could improve on our already-spectacular event and came up with the idea of focusing on a very special portion of our audience because there seems to be a lack of resources for this type of business owner. The upcoming summit, called Product Powerhouse Summit, is aimed at all the product-based babes and those aspiring to step into the retail market, whether you have your own boutique or want to introduce e-commerce to your website.  

Just to lay it all out there, it’s 100% free to attend! Simply head over to the Boss Project Summit website to claim your complimentary ticket. We’re going to have about 25 speakers over three days, from April 9 –11th. You are going to get 24 hours free, which would allow you to watch almost all of the speakers. The best part of it all? It’s all virtual! As long as you have an Internet connection, you can access it through your phone, iPad, or on your desktop, and you don’t even have to be wearing pants! So stay tuned for the breakdown of the exciting topics you can look forward to!

Welcome back to another episode of your favorite podcast! Today we are answering your requests to break down the various roles we currently have at our company. So, just for all of you, we will be unpacking the size and impact of each of these in our beautiful little biz! We have been taking on new people and restructuring lately so what better time than now to do this exploration. We finally have a solid group and each role is pretty clear, which is more than we used to be able to say! We have to admit that for quite a long time certain jobs and departments remained quite a mystery to us, what they were really for and how much we could ask. Building a business is always going to include bringing people on and letting people go and it can sometimes prove quite hard to find the right fit. But we are much more confident right now than we have ever been!

So at the moment we have a nice mix of new faces and old hands and we have to shout out once again to Traction, the book we have drawn so much inspiration from, for helping us figure out our company structure. We have had to change our mindset from small business owners to the CEOs and founders of a company, which is harder than it sounds! It has taken three years of trial and error and in the beginning we did not even have plans to build a team at all! We are still figuring out how big we want to be; right now we stand at about 20 people working on things. Quite a lot, we know! Some of these are contracted out, some are employees, some are part time, but it is quite crazy to us that there are so many heads together on our little biz! So stay tuned as we dive into our business together.

Welcome back to the podcast all of you wonderful listeners! Today we have a great show in store for you, one that is less about how you make money and more about how you spend it. We know that most of us quite like doing that! Bethany Tran of The Root Collective is here to tell us all about how to spend your money in more positive ways to create a better world around you. She is a problem solver and entrepreneur who started the company to help serve struggling communities through job creation. She actually left a stable job to pursue this work and we applaud her for that. She explains The Root Collective’s business model as well as gives some general ideas and information on wiser ways to spend your bucks!

Essentially, this episode is all about how we as women can spend our money in better ways and make a conscious impact on the economy and communities. Bethany has lots of ideas for how to implement these ideas and changes at a reasonable speed and we are pretty sure that after this episode you are going to want to buy some boots from her shop. You have been warned! She talks branding, community, sustainability, and we ask her why she has the best hair in the world! Here at TCC we really believe women rule the world and we need to step into the role as much as we can!

Hey everybody and welcome back to The Strategy Hour Podcast! Today we are joined by Kimberly Crossland who is the former founder, owner, and operator of Savvy Copywriters, a communication and digital marketing agency based in Tucson, Arizona. However, she has now transitioned into a role as Content and Marketing Manager at Rocket Source and she is going to be talking to us all about this transition and how she went from a business owner to working directly and solely for one client. You might recall that this is the second conversation we are having of this type but today we are offering a slightly different perspective on the idea. We will be talking work-life balance, mental time and space, motherhood and creativity.

This episode will hopefully show you a way that you can trim the fat off your work, if that is something you have been considering, and this roadmap might be just the inspiration you need to keep moving forward. This conversation is applicable to both service and product based businesses and from Kimberly’s specific journey, many applicable lessons can be extrapolated. These types of ideas definitely seem to be popping up more and more since we did our first episode on the subject and the online biz community is increasingly interested in scaling back and working more directly and with more focus. We hope you enjoy!

Welcome back to the show, everyone! As promised we are doing the second part of our segment on hiring a full-time employee. So if you haven’t listened to part one yet, we recommend you go catch up on that, ASAP! In that episode, we covered the application process, defining the role, finding and vetting candidates. Today we are diving straight on into the interview and onboarding process. We will be doing a follow up part three in a few months to report back on the outcomes of this whole process, so stay alert for that in the not too distant future!

Now, we have to be clear, we were looking for a unicorn. We needed someone who was creative and motivated but did not feel compelled to do these things in a business of their own. We have found that this configuration is quite rare and quickly found out that we would be lucky to nab someone who fits the bill. Having part time or freelancers work for you can be great and you may love these people but there is a limit to how much they can actually do for you if they are running their own thing as well and you are only part of that bigger picture. This was one of the main reasons we were looking to fill this particular role, so we could get a little more out of a full-time employee and have someone who is as dedicated to our biz as we are!

Hello all you wonderful listeners and welcome back to The Strategy Hour! Today we will be talking about a big step we took recently and when we say big, we mean really big! That’s right, we hired our first full time employee here at TCC and we are going to be talking all about the first part of this process and helping you think about this idea for yourselves. Before this everyone we have hired has been part time as a contractor and we were their client. To tell you the truth, we have been itching to get someone on board with more time and commitment to our business and this is when we decided to do it!

When someone is an actual full time employee everyone can get a lot more out of the relationship and knowing boundaries and how and when to do what can be a lot clearer. We do have to admit that there was some hesitation on our part due to going into the unknown. We had some concerns about what this would mean financially and legally and so we asked ourselves and others a lot of questions before getting serious. When we felt like these were answered and it was the right time, we got serious! As we cover during today’s conversation, our favorite book at the moment, Traction, came in handy for some helpful ways in which to go about this process. So join us as we break down this big step and hopefully get you thinking about your own big steps too!

Hello and welcome everybody to another episode of your favorite podcast! We are doing all the end of year round ups, reflections and strategy activities and today is all about getting that planning in for next year. We cannot believe 2018 is basically already over; it has just flown by and we are pretty sure you feel the same way! So if you have not yet got down to planning things for you and your biz, this is just what you need to get started and crush that session. We all need things on our calendars so we do not go stumbling blindly into the next rotation around the sun. So why not get down to it with us? We got you!

We will also be giving a few sneak peeks into what we will be doing next year, so you are not going to want to miss that juicy info! We chat about making time for your planning session and how to prepare successfully as well as getting into some of the key aspects of realistic and inspiring goal setting. A key takeaway from today is how to look at the drivers of your goals and using this information to make more accurate and helpful plans. On top of this, we give a few frameworks and suggestions, things that have helped us immensely in the past and we finish off today’s show with some failsafes, so you don’t do a lot of planning only to forget about it a few months into the new year. So for all that and more, join us on today’s episode!

Hello all of you beautiful people and wonderful biz queens! Today on the show we are super happy to be speaking to our friend Indigo Colton about the recent switch she made from running her own business to become a full time employee at someone else’s company. We think this topic has not been covered enough and it is really an important subject to understand if this question ever arises for you. We will be hearing from Indigo about her thought process, the deciding factors and some of the potential red flags. For Indigo, the change was the right move and we will try and unpack why it was the case so hopefully you can keep making the right choices for yourselves!

Some of you may already know Indigo but this peak inside her mind is a great way to get to know another side of her. We have a really interesting conversation we know you are going to love! We have noticed people seem to be a little hesitant to share their own experiences and inner workings on this subject, so it is just great to have an open and honest conversation about these things. We will be covering the feeling of going from being your own boss to the position of an employee, benefits and things that can be learned from another business, networking possibilities and all of Indigo’s ideas and feelings in-between! So let’s get right down to it!

Hello everyone and welcome back to the The Strategy Hour! Today we are once again joined by our friend Steph Crowder for a Boss Talk session and we will be discussing the role of mindset in defining success. These episodes are definitely some of our favorites and it is always a pleasure having Steph sit down for a dive into an interesting subject. We actually stole this topic straight from her and she dug into her deep archives and pulled this one out just for our listeners. We will really be considering how to get past mindset issues and how differently we combat these problems. It is such a great question and we cannot wait to unpack it right here on Boss Talk!

The discussion covers a meditation on different kinds of mindsets and attitudes and how these impact levels of success. We then go on to talk about grit, determination, and perseverance and how vital these qualities are in any type of achievement. The topics of nature and nurture are also relevant and a large takeaway from today is that we do not start on an even playing field but we do get to decide how we play the game and when we get back up from a fall. For an inspiring chat with a great soul-sister of ours, be sure to tune in!