Today we are super excited to welcome Ward Sandler to the show! Ward is the co-founder and CEO of Memberspace, where he and his team help entrepreneurs and organizations turn any part of their site into a members only area. They make it so easy, anyone can do it! Our topic for today's conversation, however, is customer service and feedback loops and we were over the moon when Ward pitched this idea to us and we cannot wait to share it all with you. We get into all the helpful and authentic ways you can keep in contact with your clients and customers, and Ward talks about the ways he does this every day, all week long!

This kind of proximity to an audience is what has helped Memberspace grow and grow in such an exciting way. They have raving fans and Ward explains what has contributed to this. Spoiler alert, its the feedback loops and great service! These lessons can be applied to whatever kind of business you run, whether it is for services, courses or products, you do not have to be a software company for these strategies to be implementable. We really recommend that you check out Memberspace and give it a shot if you have been considering something like this. Without further ado, let's get into some strategy!

Okay guys, we finally stopped putting our things off and worked on some marketing strategies we told you we would test out to see what would happen, and they worked! We’re just a little disappointed at ourselves, but also proud at the same time! We knew they would work and so we’re really glad we did them, even after putting them off for an obscene amount of time! We know everyone listening has their own version of, ‘I put this off,’ when it comes to a marketing strategy they have heard about that works.

So, today we’re talking about simple marketing strategies we finally put into practice and proved! The only thing you need to do is spend some time setting these strategies up, putting some things in place to prepare, and then actually doing it! Listen along and hear some of the amazing marketing tricks we tested and proved to be a great success!

Today on the Strategy Hour podcast we have Kat Harris joining us. She is a Brooklyn-based online educator, digital content creator, co-founder of The Refined Woman, and the host of The Refined Collective podcast. Kat is also a photographer who has spent the last decade working from home—so she can teach us a thing or two about getting working from home right! After so many years of experience, she had tons of advice and shares her strategies for organizing your schedule to serve you. Because, for Kat, your time and energy matters and you should be spending it exactly like you want to while still getting the job done.

She talks about how she has adjusted her schedule, mindset, and expectations during the crisis to strike the balance between growing and giving yourself a lot of grace. This episode is full of practical advice everyone can implement on some level, according to your reality and set of priorities. Let’s jump in!

We have exciting news! Word on the street is that Emylee is trying something new—gasp! Because, as you may know, she isn’t stuck in her ways at all…But before she shares her news, we have to state upfront that Abagail is going to be fulfilling the role of devil’s advocate on today’s show, poking holes in Emylee’s gutsy decision to switch from Squarespace to Shopify. We’ve been using the former since 2014 and we’ve been incredibly loyal, building our entire business on this site. At one point we considered having the site customized because we thought we were getting too big for the platform, but we ended up proving that Squarespace really can work for large businesses. And we still love Squarespace!

But then Emylee started this whole product-based business venture and it’s been a learning experience par excellence: of course, it is completely different from running a service-based business like Boss Project. So, Emylee called Abagail a few days ago and let her in on the secret: she was rebuilding her website on a new platform—Shopify. Now she’s getting messages from friends saying, “Welcome to the club! You’re doing what every e-commerce person should be doing.” In this episode, Emylee is going to walk you through the reasons for her decision, the features she’s excited about and the ones she misses, who she thinks Squarespace is right for, and more. Be sure to listen in as the two of them hash it out!

Today, we have Amanda Boleyn back on the show! She is the founder of She Did It Her Way, where she coaches women how to quit their jobs, replace their income, and build an online business they love. In this episode, we are talking about the four steps she has developed that you can implement right now to start landing clients and offering your services!

We know that considering current circumstances these steps might need to be expedited a little bit and they could feel a little hurried and rushed, but the point is they work so implementing them effectively could be just what you need. So, today we are giving you a lot of ideas on who you can be reaching out to, how you can figure out what to offer, and how to actually market and get your product or service sold!

For those of you who don’t already know Emylee – welcome to her anxious life. She is the type of person who can tell you where every exit in a building is, or how to stop drop and roll in case of a fire, and where to hide just in case a tornado suddenly appears on route to the mall. In business, Emylee is the kind of person that likes to go through every single worst case scenario. She always has a back up plan… and a backup plan for the backup plan. Emylee is the queen of doing this and it turns out this can be a super helpful attribute to have in a business partnership.

This episode is about planning for the things you can never plan for. It’s about answering those difficult “What if” questions. It’s about securing your business for the future and the reassurance this brings to your life. For those of you who are single business owners, we’re not sure you’ve thought of planning for worst case scenarios and exactly how to do that. So in today’s episode, we’re going to be sharing our experiences and the reasons we have made planning for worst case scenarios an integral part of our overall business strategy. We discuss buy-sell agreements, the various insurance options you have, the tough questions you need to ask yourself today and how you can effectively plan for the worst, in the best kind of way. Take a listen!

Today on the podcast we have Courtney Chaal, the founder of The Rule Breaker’s Club where she teaches women to package and sell with brilliance and offers awesome products, and her work has been featured in Inc., Creative Live, and The Huffpost to name only a few. She is crazy-talented when it comes to messaging specifically, so this interview is right on time. We get that we shouldn’t necessarily be changing our offers or postpone our launches, but how do we talk differently about our services, so that it appeals to people at this moment?

What messaging do we need to tweak to make it relevant, and where is the balance between being empathetic and helpful versus making sales because we’ve got businesses to run? Courtney shares the top tips that she herself is implementing in her business, from getting your mindset right and brainstorming ideas, to asking your audience what they need and putting it all together in a project plan, so strap in and let’s dive in!

We dunno if y’all noticed, but March was weird. March was also hard, hurtful, and 7,000 times longer than January. That’s probably because March asked us to adjust to a new normal and we were still getting used to being home—all the time. And we’re not here to pretend like our situations are better or worse than anybody else’s because, like you, neither of us knew what was going to go down in 2020. What we do know is that this period will be a watershed in small business, the impact of which will likely be felt years from now.

While we don’t know how this will pan out, we can give you our March profit report and roll it out into a Q1 report in general for you guys to see how the first three months of the year went for us. You can always DM us if there is anything you want to know that we didn’t cover—we’re all here to learn together, right? In this episode, we tell you how each of our products fared, including the surprises and the disappointments we had and how we overcame certain obstacles. One thing is certain: tuning in to this episode will encourage you because we show you how reaching your goals is still possible!

On today’s show, we interview Melanie Fountain, a blog and Pinterest strategist who started her virtual assistant business a while ago and has since equipped herself in the area of all things Pinterest. We hopped on a call with her to chat about all the changes 2020 brought to the business landscape, and we were so blown away by her knowledge that we asked her to record an episode of The Strategy Hour with us. She talks about the behind-the-scenes strategies for getting your content discovered and seen by more people. Earlier this year, Pinterest underwent a shift toward different looking content but fortunately, it does not mean you have to go out and make a bunch of new content.

Melanie walks us through their adjusted policies and how you should adjust your approach, how Pinterest can work for product-based businesses, and what it means to be discoverable on the platform, including the ins and outs of hashtags, keywords, and descriptions. We adore Pinterest and have since its inception when it was all about planning dream weddings. In the early days, you saw more lifestyle content than business blogs, so using it for business purposes was still fairly new. But fast forward five years: we’ve been terrible at keeping up with Pinterest, but now they’ve done a major update that is very much applicable to your business. Stay tuned to learn everything about creating the strongest Pinterest profile in 2020!