business insights

More to Read


fan favorite

100 Profitable Digital Product Ideas

Plus, a totally free challenge to kick you into action and get this baby launched.

Dubsado, Client Experience Guest User Dubsado, Client Experience Guest User

How to Automate Your Client Onboarding Process

Contrary to popular belief, you can automate your client process and still sound like a human.

If you searched every page of our website for the words “automation” or “automating”, it’s likely that more results would come up than there are people in the state of Missouri. We talk about it so much because we’re in love with it! We’re two women with a lot of stuff on our plates, and whenever we can put something on autopilot, we’re all over it in a heartbeat.

One of the key places we believe automation should happen is in your client onboarding process. Wait a second, we see that grimace on your face. Oftentimes, it isn’t thought that “automate” and “client” should be in the same sentence together because automation usually brings images of a robot *beep boop beep*, and no one wants to seem like a depersonalized robot to the people that are going to be giving you their money.

But what if we told you there’s a way you can automate your client onboarding process while, yes, still sounding like a human being? In today’s blog post, we’re going to take a dive into how you can do this in Dubsado so that you’ll have more time on your hands to care for your clients like the human you are.

Read More
Learn, Client Experience Guest User Learn, Client Experience Guest User

How to Send Project Proposals + What to Include

Sending a project proposal can be intimidating for a number of reasons. If you’re new to business and this is the first (or even the fourth or fifth) client you’re sending a proposal to, it can be mega nerve-wracking. You’re likely having a ton of negative and worrisome thoughts. What if they have an issue with something? What if they decide to go with someone else? Does it look okay?

These are all common thoughts to have, especially when this is such an important piece to wowing your potential clients and making it a no-brainer to work with you. After years of running as a service-based business and sending countless PDF proposals to clients, we’ve learned a thing or two about making it as less overwhelming as possible for you (and them)!

So, keep reading to find out how to send project proposals, plus what information to include!

Read More

How to Automate Your Client Testimonial Process

We all know that testimonials are a crucial part to a functioning business. Unfortunately, many of us are met with fear and anxiety just from the thought of having to ask clients for testimonials/feedback.

“What if I’m actually not doing a good enough job to warrant a great testimonial?”

Thinking of actually bringing it up to your clients almost makes you want to run away or barf (or both). It can even seem like a super awkward conversation, like you’re saying, “Hey, I know we’ve working together for a while, and I think I’ve been doing a great job, but can you just confirm that by writing a testimonial that will potentially be shared with thousands of people depending on how good it is?”

Okay, so you won’t actually say it that way, but it can seem like it! So today, we’re going to walk you through how you can put this task on autopilot so that you can avoid the testimonial-asking anxiety. Or if you’re just simply the worst at remembering to ask for them, these tips are also for you!

Read More
Learn, Client Experience Guest User Learn, Client Experience Guest User

How to Magnetically Attract Clients You Love (without the Use of Social Media)

Many small businesses are basically “doomed” from the start.

Although done unknowingly, many entrepreneurs design their business in a way that keeps them stuck in the Merry-Go-Round trap.

They’ve designed their business in a circle. Doing the same things over and over again. Answering the same questions. Dealing with the same problems. And they aren’t growing.

I bet you know the feeling: you’re working and working and working, but you just aren’t seeing any progress. And where the heck are all those clients you desperately want to be working with?

Read More
Optimize, Client Experience Guest User Optimize, Client Experience Guest User

4 Methods to Talk About Price Increases With Your Clients

The best and the worst thing that you can go through as a biz owner is raising your prices. It's awesome, because it means that your business is growing, but it always has the potential to be super awkward and uncomfortable when you need to have a “the price is going up” conversation with your repeat clients. Here are some super simple ways for you to handle a price increase with your clients in a way that will make them love you more than ever.

Read More

How to Provide Fabulous Customer Service and Get More Business

Have you ever walked away from a restaurant or retail store and been so upset about the service you received (or more accurately didn’t receive)? Maybe you’ve been so frustrated with a business that you’ve vowed to never use their services again? It happens to all of us at one point or another in our lives, and it is really frickin’ frustrating! And if you’re anything like us you probably spend a good 2 or 3 minutes yelling – probably to yourself – about it in the car.

 

But, what if you’re the business that’s giving the poor customer service? Now, before you say, “no, no, no, that could never be me” or lose your mind on us about how unhelpful and unnecessary this post is going to be for you, just think about it….

Read More

7 Red Flags You Should Dump Your Client

I’m going to be brutally honest with you: Sometimes, we creatives can be a bit desperate.

When you work in a creative field, you often have to explain to non-creatives what it is that you do and why it’s a real job, and that you deserve to be compensated in real dollars for real work that has real value. It makes you want to barf. But hey, it comes with the territory.

Because of this, a lot of new creatives with new creative businesses immediately start freaking out about gathering clients as quickly as possible. They’re so worried about staying afloat that they take on any and all work that comes their way. I tenderly refer to this panic as “Business-Artist Desperation Syndrome.” It’s B.A.D.S.ville.

I’ve been here before, guys, and I can say with absolute surety that it is not a good look. I want to save you from some of the long-term effects of working with less than ideal people.

 

Read More
Woman leaning against back of chair and smiling at camera

Welcome to My Blog

Hey, I’m Abagail Pumphrey!

You know when you are so deeply passionate about something you can’t help but share it? That’s how this blog has felt for the last decade. I’ve written about my latest strategies, tech how-tos, experience with scaling and so much more. I hope you find just what you’re looking for. We’re here to help!

Forbes logo
CNBC logo
Marie Claire Logo
INC. logo
HuffPost logo
Forbes logo
CNBC logo
INC. logo
Marie Claire Logo

Join 50k+ Subscribers Who Are Building Businesses Their Way