new episodes tuesdays + thursdays
If you run a business online, then this is the show for you. Listen in as your host, Abagail Pumphrey delivers semi-ranty business strategies touching on everything from building a profitable offer to scaling sustainably to growing an ethical culture and everything in between.
top 10 business podcast | 4 Million+ downloads | 750+ episodes
Meet Your Host
Semi-ranty business strategies for successful small business owners.
Hey, it’s your host, Abagail Pumphrey. And I’m on a personal mission to help more small business owners become financially free.
I like to nerd out on all things business, marketing, and most definitely the numbers. I’m talking all the lessons learned as I turned a layoff into a 7-figure online business.
I like to share it all and no conversation is off the table. We talk actionable strategies, biz challenges, and all the things life throws your way - grief, anxiety, loss, and resilience are all topics you’ll find here.
Our Best Hits
Our Favorite Tools
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The Creative Template Shop is loaded with every template your business needs to succeed. Get started by downloading your next Client Proposal, our member-favorite Services and Pricing Guide, social media templates, or Dubsado forms—just to name a few! You can purchase templates one-off, or get the best deal on all the templates by becoming a shop member!
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This is the #1 tool that we recommend to all our service provider clients. Dubsado is a business management solution designed to cut out the busywork. Build relationships, schedule appointments, and create workflows to streamline your projects from start to finish. Onboard clients, set up automations, send contracts, accept payments and more with this robust system.
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If you’d rather not be spending hours on end learning design skills and new programs just to make some graphics for your biz - definitely check out Canva. Even as professionally trained designers, we made the switch years ago simply with how easy Canva is to use. Save your brand kit, unlock magic resize, get unlimited storage, download designs with transparent backgrounds and more with Pro!
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If you’re looking for an email service provider made with creatives in mind that is simple and intuitive, look no further than Flodesk. We got tired of email formatting being a coding how-to and let’s not talk about the monthly cost. Flodesk’s drag and drop features make formatting emails a breeze, plus it’s one set price no matter if your list is 1,000 subscribers or 100,000. Try it out today!
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No website? No problem. If simplicity is key for your business, we suggest utilizing Leadpages as your landing page, sales page, opt-in page and more. It’s drag-and-drop design makes it easy for beginners to design something on brand + quick so you can get your business out there ASAP.
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A visual-first planning tool for social media. Use it for Facebook, Instagram, or TikTok. Plan, Schedule and Post with this all-in-one software. Stay up to date with hashtags and trends so you can analyze and optimize your strategy. Manage a linkin.bio within Later to direct your audience to the places that really matter —your website or checkout links.
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Communication is the secret sauce to successful high-touch client experiences. Simple Texting allows you to fire one-off messages, a series of messages in an automation, tag clients and more. Back up your regular email communication with text messages to create a wholistic experience.
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Host digital products, courses, coaching, memberships, and more on Teachable’s all-in-one platform. Their no-code platform is perfect for businesses who want to create real impact. We've used Teachable to sell millions of dollars in digital products & courses. It has allowed us to work with more than 30,607+ students, ensuring a quality experience and better results for our clients.
We may receive commissions when you click our links and make purchases. However, this does not impact our reviews or comparisons.
Featured Series
A Few Hot Takes
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Listener Love
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My Favorite Podcast!
Not only is their show super entertaining, it is packed FULL of amazing content and learnings that I have tried with success. PLUS their authentic and real interactions in instagram DMs really proved to me that they truly care and are here to help and support in this noisy world of people hustling to get your attention. I can’t recommend this show enough!
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Great Insights
Invaluable information on starting a business, building a brand, etc. They are relatable and easy to listen too. There’s no useless fluff or bragging, just full to the brim with good info. Listen to be inspired!
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Thank you for your realness!
As a perfectionist who always “shoulds” on myself, I want to THANK YOU for the practical business advice and for keeping it real! After listening to an episode, I feel ready to tackle the next step... instead of feeling completely overwhelmed. Thank you both for your honesty. It helps me set better goals, reflect more truthfully, and actually get stuff done!
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Real guidance and conversations
Abagail and Emylee keep it real. I love their focus on helping creative entrepreneurs to build a soul-fulfilling and profitable business. We don’t get that kind of guidance in university or from our parents (at least, I didn’t!) and it’s invaluable. The conversations these two hosting about empowering women and shifting the conversation in the entrepreneur community are so important.
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Entertaining, insightful, and actionable! 🔥
Whether you’re well established as an entrepreneur, or just getting started carving out a profitable niche that’s ready to grow—this is a must-listen podcast for you! Abagail and Emylee do an incredible job leading conversations that cover a huge breath of topics related to the ins and outs of building a thriving business - and life you can be proud of - with leaders who’ve actually experienced success themselves.
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The New Way to Work With Boss Project
We’ve been alluding to all of our secret projects in the works for months now but haven’t yet spilled. We are simply dying to talk about the behind-the-scenes projects we’ve been working on, and you can expect an official announcement before this month’s end! Because we’re so close to announcing it, we thought we’d go ahead and let you in on a few of our secrets.
We’ve been working with clients for seven years now, and the past year has seen a bit of a shift. As you know, we’ve been banging on about refocusing on working with fewer clients and dipping our toes back into the service side of things, and now that we have an accountable team of individuals with their own niche set of superpowers, we can! For the first time ever, we have a team that is not just there to support us in project management or client communication, but on deliverables, and it’s truly expanded the scope of what we can offer.
In this episode, you’ll hear about our evolution over the past seven years and get some insights into what we finally have the bandwidth to offer. If you’re looking to build a stable foundation for years to come and 10x your investment, you’ve come to the right place. We’re here to help you!
The Market Shift: How to Grow Your Service Business in an Unpredictable Climate
The truth of the matter is that the market is shifting. As small business owners, we absolutely have to be paying attention because how this impacts us in the next few years is going to be really important. We all knew things would change after the pandemic, but two years later, we’re seeing the results in unexpected ways.
There just isn’t a recipe anymore. Instead of following predetermined steps to success, we’re all having to figure it out as we go. The strategies that we all once relied on are no longer effective, and we can’t keep doing the same things and expecting to have more reach. Specifically, in the social media space, the strategies that used to bring success are far less effective on the organic side. It’s a gamble.
As a result, businesses across the board are having a much harder time predicting where their attention needs to be, where it makes sense to allocate resources and time, and planning for the future of their business. The conversations we have been having with our clients and peers have confirmed that everyone is having a hard time figuring out where to put their focus, where to commit, and where to go all in. What is it going to take to ride the wave and see growth through this unpredictable time?
The 2 Ingredients Needed for a Successful Service Based Business
Coming your way today is a mix of math and anticipatory mindset work! It’s all through the lens of, “This is what you actually want.” We’re going to lay out the future a little bit for you so that you can start to understand what’s coming and that you can stop stressing about it! We’re seeing hundreds (if not thousands) of people who are constantly apologizing for doing things they don’t want to do. After today, we want you to understand why you shouldn’t be feeling bad about things like not posting consistently on social media, and what you should be putting energy into instead!
How Premium Services Function Differently For B2B vs. B2C Businesses
Speaking to hundreds of people on a regular basis about their business has given us so much insight into which structures work for which industries. It’s what positions us to advise clients entering the incubator who find themselves at a fork in the road of how to move forward. We want to give you some guidance, and let you know what we would do if we were in your shoes.
None of these options are wrong, it’s all centered around what works best for you, what feels fun, and what facilitates you playing to your strengths. There are plenty of scenarios that work amazingly for some people, and don’t work at all for others. The question to focus on is not what is right, and what gets the greatest return, but what feels attainable for you. If something is not in step with who you are as a person, it’s not going to work!
This is The Sign of What's Next For Your Service Based Business
The ‘work smarter not harder club’ tells you that the only way to work smarter, not harder, is to have a low-priced digital offering, and all of a sudden all your dreams of riches will come true. Fact: the reality is you will actually end up working harder, not smarter! We believe in customizing your approach to your business in order to scale. This is something we talk about in the incubator, and the amount of compliments we get out of the gate is nothing short of impressive. If you’re accepted, you’ll get access to some of our best tradings, to help you to double your income by working twenty hours or less per week.
Our goal is to never make anything ‘one size fits all.' Making these decisions by yourself can be so scary. And if you don’t feel comfortable, and the people in your current circle can’t serve you in that way, it’s time to outsource! When you put too much emphasis on other people’s opinions, you are going to get answers guised with keeping you safe. The Incubator’s goal is to show you the options, and the consequences, and then you get to choose what’s right for you.
Why Narrowing Your Services Will be The Best Thing You Do For Your Business This Year
Today we’re going to talk about offering too many services and how to transition out of your Cheesecake Factory phase, namely, having way too many items on your menu. In a recent episode, we discussed narrowing down your services, and what it would look like to have conversations with your existing clientele about changing their service or potentially even eliminating their service altogether. Today’s episode is for those of you who are too scared to even consider this option!
Tuning in you’ll hear us tackle how to make this transition and why it doesn’t need to entail massive sacrifices. We realize that everyone has different needs and limitations. So whether you want to make your transition in twelve days or twelve months is completely up to you! In our conversation, we break down how to streamline your packages by asking yourself the right questions and what you should know about clients when creating your offers. We also talk about the immense possibilities that open up from living in your expertise, and what it means to make your life your career. If you can't even imagine reducing the number of options you have available to your clients and want to discover how to overcome your fear, then this episode is for you!
The #1 Thing Holding Service Providers Back From Raising Their Prices (and What to Do About it)
We have now done multiple callouts, promotions and launches of the Incubator. We've had hundreds of applications and we’re working with incredible clients inside the program. And if you’re not one of them, you should be! If you’re scared to start a conversation with us, you need to get rid of that feeling right now because we are really not scary at all. You can literally ask us anything, we have no boundaries when it comes to helping our clients. We’re here to help you change your business for the better, so don’t waste any more time stuck where you are!
7 Positioning Mistakes to Avoid in Your Service Based Business
We may be divided in how aware we currently feel in terms of how we’re spending our time, but one thing we can agree on is that we need to be mindful of it! So many mentors over the years have questioned how we’re utilizing our time and, for as many years, it wasn’t being used as effectively as it could be! As service-based business owners, many of us tend to wear too many hats, which prevents us from focusing on what we do best. We’ve personally been through a really unique season where we've been hiring a lot and we have more help than we’ve ever had! This has allowed for more time to rethink how we’re spending the time we do have, instead of simply filling it with the necessary tasks to keep charging on.
Does that mean we’re working any less? Absolutely not. This is not a slow season by any means, but we have been able to dig into a time where we can be really intentional. In this episode, we discuss the importance of protecting your hours and being intentional with your time, the value of visioning, and the seven most common mistakes we see service-based business owners making. Tune in to find out what needs to shift in order for you to unlock future growth and move towards a life-first business!
Are Done-For-You Services Going Extinct?
There’s something in the air at the moment; so many people are questioning themselves and their businesses, and there are a whole lot of very valid reasons for this (we are in the midst of a pandemic and heading towards a potential World War, after all). A lot of service providers have, as a result of these feelings of uncertainty and overwhelm, considered pivoting their business by adding different streams of revenue, changing their offerings, and so on. For anyone who is entertaining alternative ideas, we understand the allure, but we want to bring you back to reality and share with you what you should be doing during these challenging times instead!
Group Coaching vs. 1:1 Coaching vs. Done-For-You Service: Which is Right for Your Business?
Something we feel is getting a little bit confused in the realm of being a service provider consultant, learning from other people, hiring contractors, having employees, and serving clients, is the question of how we serve said clients, how we learn, and how we get work done in our own business. The conversation around working one-on-one with people, using done-for-you services, and learning in different aspects by buying books, hiring a coach, or being in a group coaching program, all start to get a little muddy when we’re also service providers in that very business.
We want to clear this up and provide some perspectives and clarification on the buckets we see us providing, our clients providing, our clients hiring for, and really how things can be structured to have purpose within these different containers. Today, specifically, we’re talking about what the heck group coaching is and when it’s actually beneficial, versus one-on-one coaching and done-for-you services, both as a provider and the consumer.
Introducing the Freedom Era: The Must-Attend Event for Industry Experts and Consultants
If you follow us on social media you may be aware that we have just announced our first virtual conference! While the conference will no doubt share some similarities with our online summits, we anticipate that previous attendees will be shocked by how incredibly different this experience truly is. One of the developments that we are most excited about is the fact the entire event will be live, giving us the scope to connect with attendees in real-time! We are also deeply aware that our participants are incredibly busy which is why we’re so proud that the entire conference will take place over the course of one day within four sessions!
The End of The Girlboss Era and What That Means for the Service-Based Industry in 2022
This episode is inspired by a 45-second TikTok we stumbled upon about what’s going on in the online business world. We specifically loved the phrase, “We’re at the end of the Girlboss era” because, honestly, we couldn’t agree more! Today, we talk about what the landscape of online business looked like five or six years ago, what it’s looking like in 2022, and why we think there is so much more access and opportunity than ever before. However, it is going to take a shift! We are in a new season, we are in a new world, and people have different expectations.
Let's take it back in time and investigate what the Girlboss Era is, what started it, and why we think it’s on its way out! We take a look at the radical shift required to move forward in business and as a society, the realization required to shift your mindset, and where we really and truly hope the online business world isn’t heading!
If You Want to Grow Your Service-Based Business Don’t Make This Huge Mistake
The opinions we share in this conversation might make you uncomfortable, and that’s okay! Today’s show addresses one of the patterns we’ve seen emerge among our clients: their goals are amazing, but the path they intend to take to get there keeps them playing small. This week we dive into the top scaling mistakes we see businesses make.
Getting distracted with new ideas is a common mistake we see as a business owner’s success accelerates. It is easy for them to neglect the health of their core mission and chase shiny objects.
We’ll brainstorm with you, regardless of how you intend to move forward, but we do have some hard-earned insights that suggest that staying focused on the skillset you have and knowing your value can lead you to a place where growth becomes potential. You CAN find the time and money freedom you’ve been dreaming of; it’s never too late to get back to your zone of genius, or to change, transition, and pivot to work on what you should be workin
Getting Clear on the Service You Offer: Why Niching isn't Always the Answer
To niche or not to niche? That is the question. This week we’re diving into the hot topic of whether or not to niche, so get your pros and cons lists ready because we’re about to dive into all the details of this tricky decision! Whether you’re a service-based business owner or multi-passionate with a wide variety of offerings, this question can be very difficult to answer, especially since there are benefits and drawbacks to both choices.
The 3 Biggest Time Wasters Holding Service Providers Back From Working Less Hours in Their Business
Time is our most valuable resource, because it is so limited, and yet is the thing that we see people giving away freely all the time. In today’s episode we’re going to talk about three giant time wasters that are really holding service providers back from working less in their business. It is possible to work less, and it is possible to make more by working less! Feeling frazzled and disconnected are such common experiences that people have started to think this is normal, so they keep doing it. We want you to know that this doesn’t have to be your reality. When we accepted that there are going to be different seasons and phases and iterations of our business, we were able to let go of the pressure of finding perfect solutions to our problems, and find peace in the fact that things are constantly evolving and that’s okay!
If you feel like you don’t have enough time, we’ve got a training course that is just for you. We’re going to teach you how to double your income by working less than 20 hours a week. This is something we’ve perfected, so we are speaking from experience, and trust us when we say this is something you don’t want to miss! Go to bossproject.com/incubator to sign up.
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Could your neurodivergence be the key to unlocking your entrepreneurial superpower? Today I’m joined by Skye Waterson; a former academic-turned-coach, podcast host, and founder of Unconventional Organisation. Unconventional Organisation is an international ADHD support service that provides research-backed coaching programs for late-diagnosed professionals looking to go to the next level in their career without burnout.