This is not the first time we’re speaking about boundaries, and it won’t be the last. We love boundaries! They’re our favorite ‘B word’. We like setting them, we like holding them, and we like helping other people set them. One thing we find interesting is that when we start the conversation about boundaries and we lovingly push our clients or our team to create, set, and hold a boundary, it can be triggering for a lot of people. That’s because it makes us reflect on toxic behaviors we have allowed or done or negative stories we have told ourselves about why we might need boundaries.

We have worked with many different service providers over the years. And in that time we’ve learned a great deal from their wide-ranging responses to any number of situations and scenarios that inevitably pop up with clients — be they totally bizarre or bordering on the mundane. In today’s episode, we take a closer look at how to deliver a sustainable client experience. One that is consistent from client to client and can be maintained and altered as your business grows and scales.

When you’re in the thick of the behind-the-scenes work of running your business, it’s easy to lose sight of the client experience. This is why it’s so important to have systems in place that allow you to not only receive client feedback but to come up with solutions that are then seamlessly integrated into your business. We break down the most common issues we’ve seen service providers get stuck on and offer insights on how to fine-tune your internal systems for a unique client experience with staying power!

Creativity is generally associated with art, yet it encompasses so much more than that! Because of the narrow definition of creativity, the majority of adults feel out of touch with their creativity or devoid of it altogether! Studies show that it’s in our DNA to be creative. Yet, as we get older and are influenced by society’s limitations of what constitutes creativity, we fail to flex our creative muscle in a way that resonates with us as individuals. All of us are intrinsically creative, whether we’re artistic or not, and in this episode, we break down what creativity means to us and share tips for getting in touch with your creativity and helping others to do the same.

We’re nearing the end of 2022 and auditing season is upon us! The time is ripe to start looking at how you want 2023 to pan out personally and operationally within your business. We want you to conquer the world, so today, we’re going to share some tips for setting yourself up for success in the new year. Although auditing might not sound sexy, it’s one of our favorite things to do. In this episode, we share some of the strategies we’ve used over the years to carry out an effective audit. You’ll learn how best to take stock of which areas need tweaking in order for you to reach your goals in 2023! Bear in mind that this doesn’t have to be your final iteration but making decisions in advance and working backwards from your goal is essential. Tune in to find out how to identify your financial goal and gap, find a plausible method to fill that gap, and reach your goals!

The festive season is upon us! And for service providers that means navigating the immense pressure to take part in retail-centric holidays like Black Friday Sales. In today’s episode, we answer some of the most common listener questions that come up over the holiday season. Like how to handle pressures around Black Friday Sales, when to allow discounts, when free collaborations are worth it, and whether you should work with friends and family.

It may seem like the benefits of some of those things are worth it, but they also come with plenty of hidden costs. Tuning in you’ll hear us share some of the key things we’ve learned from working with relatives, taking part in Black Friday sales, and offering our services for free. These things are a lot more complicated than they seem at first glance! Today’s episode is all about uncovering the true cost of these kinds of discounts, optimizing your price plans, and learning how to give your time the value it deserves. Because if you’re going to spend time away from work, we want it to be spent regenerating and being present with your family, not chasing false leads!

We’ve been working with our clients behind the scenes and noticing some commitment issues when it comes to setting goals and deciding on how to reach them. On some level, the hesitation stems from perfectionism and feelings of Imposter Syndrome. But there’s more to it than that. Today we want to talk about an article that we read recently which delves into the things that we’ve been talking about for years, but from a different angle. Ultimately, perfectionism, Imposter Syndrome and all the related feelings come from a place of worrying about making the wrong decisions. So, we’re going to unpack the principles of creating a regret-free business and life!

It has been really interesting for us to see how centric defining our values has been in ultimately operating our team. We didn’t realize how much we relied on them until some things came to light with our clients. So, what are values to a company? We all understand what our values are in our personal lives, but when we start talking about business values, these things are often assumed. As you grow, you have to be incredibly strategic about identifying your values.

We want to encourage you to identify three values that can help you get focused around how you are going to serve your clients. Asking questions about your boundaries, communication preferences, work style and ethic can lead to clarity around your business values. Having an internal value that is very specific around how your team runs is also critical to your culture. These values make it possible to get everyone on the same page and settle a lot of conversations around what should happen!

Let’s talk about your website! The one place you can present the version of yourself and your business that is accurate, helpful, and actually effective for you and your business. Have you looked at it lately? We’re guessing that many of you have put your website on the backburner for the past few years; especially if you’ve been in business for a while. We’re also guessing that the reason you’ve done this is because you’ve been treating social media as your main marketing platform.

An important factor to consider is that when social media platforms change their algorithms (and your business doesn’t get as much traction as a result), people will go back and look at your website. If you haven’t been paying attention to your website, it’s not going to go down too well! We’re also guilty of not always paying attention to everything on our website, but there are certain things that we have never (and will never) stop doing. So, regardless of the last time you touched your website, we’re going to talk about how to get it back to the point where it best serves you.

Developing consistent client delivery is a surefire way to set up your business for success and today, we break down how best to do so. There are stages to this, especially if you’re a solopreneur offering a broad variety of services. The most important phase, for the purposes of today’s episode, is phase one. It’s important to spend time improving your processes and developing efficiencies from the get-go, as tedious as it may feel. The question we get asked the most in our trainings is about efficiency. The answer is uncomfortably obvious and it’s merely a matter of prioritization. Tune in to learn the simple art of tweaking and repeating and discover how best to create efficiencies for yourself while simultaneously optimizing the client experience!